Refund & Cancellation Policy

1. Digital Goods and Sparks

Fanly.fans sells digital Chat Sparks that allow users to interact with AI personas. Due to the immediate, consumable nature of digital goods, all sales of Chat Sparks are final and non-refundable once the sparks have been added to your account and/or partially used.

2. Failed Transactions

If a transaction fails or times out during the checkout process but funds are deducted from your bank account or card, our payment gateway (Razorpay) will automatically initiate a refund. These automatic refunds typically reflect in your original payment method within 5-7 business days.

3. Cancellations

Since we offer pay-as-you-go spark packs rather than recurring monthly subscriptions for chat, there are no subscriptions to cancel. You will only be charged when you explicitly authorize a one-time spark top-up.

4. Account Termination

If your account is suspended or terminated due to a violation of our Terms and Conditions or Child Safety Policy, any remaining unused sparks are forfeited and will not be refunded.

5. Contact Us

If you believe there was a billing error or unauthorized transaction, please contact us immediately at [email protected] for assistance.